Shipping policy
Performance parts do not all ship the same way.
Some products may ship directly from FacSpec, while others may ship from a manufacturer, distributor, or fulfillment partner. Our goal is to get the correct part to you as efficiently as possible while keeping you informed along the way.
A few things to know:
- Processing time is not transit time. An item may require processing before it is handed to the carrier.
- One order may arrive in more than one box. Products fulfilled from different locations can ship separately.
- Large parts are different. Exhaust systems, aero components, and other oversized products may require special shipping methods or additional handling time.
- Special-order parts take longer. Made-to-order, custom, backordered, or manufacturer-built products may have extended lead times.
Order Processing
Orders are processed after payment is successfully completed and product availability is confirmed.
Processing times vary by product, manufacturer, distributor, and fulfillment location.
When an estimated lead time is known, we will display it on the product page or communicate it to you when applicable.
Please remember that estimated processing and delivery dates are not guarantees.
Direct-from-Manufacturer & Supplier Shipping
Some FacSpec orders may ship directly from the manufacturer, distributor, or another approved fulfillment partner.
This allows us to offer a broader range of parts without moving every product through an additional warehouse first.
If your order contains products fulfilled from multiple locations, you may receive:
- Multiple tracking numbers
- Separate packages
- Deliveries on different days
You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise disclosed before purchase.
Shipping Rates
Available shipping methods and charges are calculated at checkout when possible.
Certain oversized, freight, special-order, or remotely delivered products may require a custom shipping quote.
If additional shipping charges are required before we can fulfill an order, we will contact you before proceeding.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Tracking information may not become active immediately after a label is created. Please allow time for the carrier to receive and scan the package.
If your order ships in multiple packages, each shipment may have its own tracking number.
Oversized & Freight Shipments
Some automotive parts are too large or heavy for standard parcel delivery.
Products such as exhaust systems, body components, large aero pieces, wheels, and other oversized items may require freight or special handling.
Freight deliveries may require:
- A valid phone number
- A delivery appointment
- A signature
- Someone to be available to receive and inspect the shipment
Inspect freight shipments carefully before accepting them whenever possible. If visible damage is present, document it with photos and notify the carrier and FacSpec immediately.
Delivery Estimates
Delivery dates shown by FacSpec or a shipping carrier are estimates only.
Delays can occur because of carrier volume, weather, inventory availability, manufacturer production schedules, customs, holidays, or other circumstances outside our control.
We will do our best to help when a shipment is delayed, but FacSpec cannot guarantee carrier delivery dates.
Backorders & Special Orders
If an item is backordered, made-to-order, or otherwise subject to an extended manufacturer lead time, we will provide available timing information whenever possible.
Lead times can change while an order is in progress.
Special-order and made-to-order products may also be subject to separate cancellation and return restrictions. Review the product listing and our Return Policy before ordering.
Changing Your Shipping Address
Need to change the shipping address? Contact us immediately at support@facspecauto.com.
We will do our best to make the change, but once an order has entered fulfillment or shipped, we may not be able to modify the delivery address.
FacSpec is not responsible for delays, losses, or additional shipping charges resulting from an incorrect or incomplete address provided at checkout.
Damaged Shipments
Check your shipment when it arrives.
If a package or product arrives damaged:
- Do not install the product
- Keep the original packaging
- Take clear photos of the box, shipping label, packaging, and product
- Contact us as soon as possible
Email support@facspecauto.com with your order number and photos so we can review the issue.
Do not discard packaging until the claim has been resolved.
Lost or Missing Shipments
If tracking shows unusual delays or a package appears to be missing, contact us and we will help review the shipment with the carrier or fulfillment partner.
If tracking shows a package as delivered but you cannot locate it, first check:
- Around the delivery location
- With household members or employees
- With neighbors or building management
- Any alternate location shown in the carrier tracking details
If the package still cannot be located, contact us at support@facspecauto.com.
International Shipping
International shipping may be available for select products and destinations.
Customers are responsible for any applicable import duties, taxes, brokerage charges, customs fees, or other government-imposed charges unless specifically stated otherwise at checkout.
International orders may experience additional transit and customs-processing time.
Some products may not be eligible for international shipment because of manufacturer restrictions, size, regulations, or fulfillment limitations.
Undeliverable & Refused Packages
If a package is returned because of an incorrect address, refusal, failed delivery attempts, or another issue not caused by FacSpec, additional shipping charges may apply before the order can be sent again.
Original shipping charges may not be refundable in these situations.
Questions?
If you have a question about shipping for a specific product or order, email support@facspecauto.com.
If the part is unusually large, special-order, or time-sensitive, ask before checkout. We would rather give you the realistic answer up front.