Refund policy
The Basics
We want the right part on the right car the first time. If something is not right, reach out before installing it and we will help figure out the next step.
A few things to know before starting a return:
- Contact us first. Every return must be approved by FacSpec before it is shipped back.
- If something looks wrong, stop. Damaged, incorrect, or questionable fitment should be reported before installation.
- Installed parts are generally yours. Once a product has been installed, used, modified, painted, drilled, cut, programmed, coded, or otherwise altered, it is usually no longer returnable.
- Keep the complete package. Boxes, hardware, manuals, accessories, protective materials, and anything else included with the product must stay with it.
- Fitment is part of the purchase. Check your vehicle information carefully before ordering. If you are unsure, ask us.
Standard Returns
Most eligible products may be returned within 7 calendar days of delivery.
Returned products must be unused, uninstalled, undamaged, and in original condition with the original packaging and all included components.
To request a return, email support@facspecauto.com with your order number and a brief explanation of the return.
Do not ship a product back until FacSpec has approved the return and provided return instructions. Packages sent without authorization may be refused.
Fitment First
Modern European performance cars are not one-size-fits-all.
Fitment can change based on chassis, model year, body style, drivetrain, factory options, market specification, existing modifications, and sometimes even production date.
That is why we put so much emphasis on fitment information.
Customers are responsible for reviewing the application information on the product page and providing accurate vehicle details when ordering.
If you are unsure, ask before you buy. Send us your year, make, model, chassis, and any relevant factory options or modifications and we will help point you in the right direction.
If FacSpec provides written fitment confirmation and the product we supply does not match that confirmed application, contact us so we can review and resolve the issue.
Installed & Modified Parts
Inspect your parts before installation and test-fit them whenever appropriate before making anything permanent.
Products that have been installed, used, painted, drilled, cut, welded, trimmed, programmed, coded, or otherwise modified are generally not eligible for return unless the product is verified to be defective or covered by an applicable manufacturer warranty.
FacSpec is not responsible for installation labor, removal labor, diagnostic costs, vehicle downtime, rental vehicles, towing, or other related expenses unless explicitly stated otherwise.
Special-Order & Custom Products
Special-order, made-to-order, custom-configured, personalized, and certain vehicle-specific products may be final sale or subject to additional return restrictions.
When a product carries special return terms, we will identify them on the product page or communicate them before the order is completed whenever possible.
Electrical & Electronic Parts
Electrical and electronic components generally cannot be returned once they have been installed, connected, programmed, coded, or activated.
If an electronic component appears defective, stop using it and contact us before attempting repairs, modifications, coding changes, or further installation.
Damaged, Defective, or Incorrect Orders
Give your order a look as soon as it arrives.
If a product is damaged, defective, or different from what you ordered, contact support@facspecauto.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the box and packaging if shipping damage is involved
If something looks damaged, incorrect, or questionable, do not install it. Installation can make it significantly harder to determine whether an issue occurred during manufacturing, shipping, or installation.
Manufacturer Warranties & Guarantees
Many of the products we sell are backed by their own manufacturer warranty, fitment guarantee, satisfaction guarantee, or other support program.
Those programs are separate from FacSpec’s standard return policy and may have their own timelines, requirements, exclusions, shipping responsibilities, and restocking fees.
When a manufacturer-backed program applies, FacSpec will help coordinate the claim according to that manufacturer’s terms.
In some cases, manufacturer coverage may extend beyond FacSpec’s standard 7-day return period.
Return Shipping
For standard returns resulting from a change of mind, ordering decision, or incorrect vehicle information provided by the customer, return shipping is the customer’s responsibility.
If FacSpec shipped the wrong product or a product is confirmed to be defective, we will provide instructions for handling the return.
Original shipping charges are generally non-refundable unless the return resulted from an error by FacSpec.
Order Cancellations
Need to cancel an order? Contact us as soon as possible at support@facspecauto.com.
We will do our best to accommodate cancellation requests, but once an order has entered processing, been submitted to a supplier, been prepared for shipment, or shipped, cancellation may no longer be possible.
Special-order, made-to-order, and custom products may become non-cancelable once the manufacturer or supplier has begun processing the order.
If a supplier or manufacturer charges FacSpec a cancellation fee on an approved cancellation, that fee may be deducted from the refund. We will let you know before proceeding whenever applicable.
Restocking & Cancellation Fees
We do not apply a blanket restocking fee to every return.
However, certain manufacturers, distributors, special-order products, cancellations, or manufacturer-backed satisfaction programs may carry a restocking or cancellation fee.
If a fee applies, we will communicate it before you agree to proceed with the return or cancellation.
Final Sale
Products specifically marked Final Sale cannot be returned or exchanged.
Gift cards are non-refundable.
Exchanges
We do not process direct exchanges.
If you need a different product, return the original item if it qualifies under this policy and place a new order for the replacement.
This keeps inventory, fitment, and order tracking clean on both sides.
Refunds
Once an approved return arrives, we will inspect it and notify you of the outcome.
If the return is approved, the refund will be issued to the original payment method minus any applicable shipping charges, manufacturer fees, cancellation fees, or disclosed restocking fees.
Please allow up to 10 business days after approval for FacSpec to process the refund. Your bank or card provider may require additional time for the funds to appear.
If more than 15 business days have passed since your refund was approved, email support@facspecauto.com.
Applicable Consumer Rights
Nothing in this policy is intended to limit any rights or remedies that cannot be waived under applicable consumer protection law.
Not Sure? Ask.
Fitment questions, unusual situations, special-order parts—we would rather talk through it before a box starts traveling across the country.
Email us at support@facspecauto.com and include your order number or vehicle information when relevant.